We want every family to be happy with English Genius. If it is not right for your child, this is how refunds work.
1. 7-day refund
If you ask within 7 days of paying for a plan (monthly, 3-month, yearly, family or school), we refund the full amount. No reason is needed.
2. Trial week
The Rs. 100 trial week is not refundable, because it is already a low-cost way to try everything. If you continue, the Rs. 100 is taken off your first month.
3. After 7 days
After 7 days, payments are not refundable, except when:
- we could not provide the service (for example, the account was not activated, or the service was unavailable for more than 3 days in a row); then we refund the unused part of the plan;
- you were charged twice or charged the wrong amount; then we refund the extra amount in full.
4. How to ask
Send the student’s name, the plan and the payment receipt to us by WhatsApp or email (details below). We confirm within 2 working days.
5. How you get the money
Refunds are paid to the bank account you paid from (or another account you give us). They are sent within 7 working days after we confirm; banks can take a few more days to show them. When a refund is made, the plan ends on that day.
6. Cancelling
Plans never renew automatically, so there is nothing to cancel: if you do not pay for the next period, the account simply pauses. Progress is kept for 12 months in case you come back.
7. Contact
- Business: English Genius, Sri Lanka
- Email: w.v.k.kalhara@gmail.com
- Phone / WhatsApp: 072 399 3300